Privacy Policy

This page sets out the HopInside (T/A Hopin) Policy with regard to the privacy of the Users and the data usage of the website, as well as the HopIn mobile apps. By visiting this website ( or by using the HopIn mobile apps, You are agreeing to the terms of this Privacy Policy statement.

If You do not agree with the terms of this Privacy Policy statement and do not wish Your information to be recorded, You may wish to leave this site.

Information collected automatically

HopInside respects the rights of its users and, except for the following list, does not collect personal information through the HopInside website or Hopin app:

  • Statistical information gathered automatically when You visit the website
  • Location information, as necessary to facilitate successful trip matching between Passengers and Drivers.
  • Occasionally, We may carry out surveys to understand better the needs of Our members in order to improve Our features. We sometimes share the aggregated information anonymously with partner organizations. Information about specific Members are never shared with any third-party and/or organization,

Information You provide Us

We receive and store any information You knowingly provide to Us. This information may change frequently with newer updates of the Hopin application and as long as You knowingly provide any information, We will store it without the need to update Our Privacy Policy.

The core information We receive is described below.


When You register for the HopInside Service You agree to the Privacy Policy and Terms of Service.

You can register to the HopInside Service through the Hopin app. There are two ways to do so:

  1. Register directly to the Hopin app by entering the necessary details listed below:
    • Name
    • Email
    • Password
    • Gender (optional)
    • Profile picture (optional)
    • Telephone number

Your password is encrypted and cannot be viewed by anyone, including us.

2. Log in with Facebook for the first time. If You have not registered to the Hopin app, the first time You log in with Facebook, the Hopin app will perform automatic registration to the HopInside Service. HopInside will be able to retrieve only the public information You have on Your Facebook account and additionally Your email address, if You give Your permission. The information that will be retrieved by HopInside, if it is public, is:

  • First Name
  • Middle Name
  • Last Name
  • Display Name
  • Gender
  • Email
  • Birthday
  • Facebook Id
  • Facebook username
  • Profile Photo url

Additionally, when registering using Facebook, You will be required to provide a valid telephone number.

Profile Definition

A profile is a collection of information that is visible to other users. This collection consists of:

  1. General Information
    • Name
    • Vehicle brand & model (if vehicle information has been completed)
    • Rating (as provided by other users)
    • Comments (as provided by other users)
  1. Personal Information
    • Gender
    • Date of registration
    • Birthday (if field has been completed)
    • Occupation (if field has been completed)
    • Free text information (if field has been completed)
    • Friends (if friends have been added)
    • Photos (if photos have been uploaded)
  1. Vehicle Information (if a vehicle has been added)
    • Vehicle photo (if photo has been uploaded)
    • Vehicle brand
    • Vehicle model
    • Vehicle color
    • License plate (if field has been completed)

Certain user profile information, including Your name, location, contact information and any video or image content that You have uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address Your request for our services.

Information provided voluntarily, such as Your name, interests, Hopin friends, occupation, image and/or video content, the amount willing to pay for a particular ride, etc., may be displayed to other users to facilitate ride matching and user interaction (messaging, comments, etc.) within Hopin. In principle, any content You upload to Your public user profile, along with any Personal Information or content that You voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone.

Payment Information

We do not receive any money for the service and any transaction taking place is solely between You and the Driver. We only collect the information about the amount You are willing to pay for a ride and display it to the possible Drivers that match Your route, in order to assist him to make a decision whether book a ride with You.

License Plate

A User’s license plate may be optionally added when editing Your profile and is only visible to the User and not publicly viewed. If it has been added, it appears in the boarding notification of a successful match as a security measure. The boarding notification will appear to a Passenger only if all of the conditions below are met:

  1. If he has accepted a request from a Driver or if he has requested a Driver and the Driver accepted his request (Booked ride).
  2. On a Booked ride, when the Driver is close to the Passenger’s location or the Passenger presses a “boarding” button on screen.

The boarding notification with the license plate number serves as a security measure for the Passenger in order not to enter a wrong vehicle.

Use of data

We use Your profile information to provide trip matching features. At a Member’s request We will send out notifications notifying the Member of a request to share a Ride or another Member’s reply to Your request.

We may also send You email notifications of specific changes to the HopInside Service, Website and/or Facilities.

For general web browsing, certain information is recorded in the website log files, which may include:

  • The top level domain name from which You access the internet
  • The IP address of the computer from which You access the website
  • The date and time each computer accesses the website
  • The pages accessed and the documents downloaded by each computer
  • The type and version of the browsers being used to access the website
  • The addresses of any third party webpages which refer visitors to Our website
  • Keywords used in search engines and directories to find Our website
  • Keywords and phrases used to search Our website

This information is used for statistical purposes only – including:

  • to find out how many people are visiting the website
  • to identify what pages are accessed most frequently
  • to help us improve the information We are supplying to Our users
  • to make Our site more user friendly

An archive of these website log files and associated analysis and reports are retained indefinitely by HopInside as a way of measuring patterns of website traffic over the years and in order to facilitate future planning.

Third Parties

The Hopin application uses the following third party APIs. By using the application You agree to the Privacy Policy of each third party described in the links provided.

  • Google Maps API. It is used to display the map and geocode addresses
  • MapBox API. It is used to display the map
  • MailChimp. Used for sending out newsletters and other emails
  • Crashlytics / Fabric. It is used to send anonymously crash reports so We can improve Our software

Google & Firebase Analytics

Our website ( uses Google Analytics which is a service provided by Google, Inc. (‘Google’). Analytics service providers use ‘cookies’, which are text files placed on Your computer, to help the website analyze how users use the site. The information included in the cookie about Your use of the website (including Your IP address) will be transmitted to and stored by these services on servers used by Google, Inc. Analytics service providers use this information for the purpose of evaluating Your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Analytics service providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. Analytics service providers will not associate Your IP address with any other data held by them.

You may refuse the use of cookies by selecting the appropriate settings on Your browser, however please note that if You do this You may not be able to use the full functionality of this website. By using this website, You consent to the processing of data about You by analytics service providers in the manner and for the purposes set out above.

Our mobile application (Hopin) uses Google Analytics and Firebase Analytics, which are a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.


The Hopin app uses the Facebook SDK, which is a software development kit provided by Facebook, Inc. The Facebook SDK is used so the Users can register and login to the HopInside Service with their Facebook account.

Furthermore, if You give permission to HopIn, HopIn will collect Your friend’s list information. Your complete friend’s list will never be displayed to another user. There are only two specific ways we use this information

  1. We show You Your mutual Facebook friends with the other user, if the other user has also logged in with Facebook, has also given the permission to HopIn to access his/her friend’s list and there are mutual friends in Facebook between You and Him/Her.
  2. We show You which of Your friends already use Hopin, so that You can easily make Your Facebook friends also friends in Hopin.

The Facebook permissions required by the HopInside and that You will be asked to grant permission are:

  1. Permission to access Your public profile and Your email in order to register with Facebook.
  2. Permission to access Your friend’s list.

Storage of personal information

Personal information submitted is kept on a server belonging to and administered by HopInside or an agent of HopInside which provides website hosting services and/or the email alert software.

This agent of HopInside is compliant with the applicable data protection regulations and has provided written confirmation to HopInside that they will comply with the relevant data protection obligations by keeping information secure and not using it for any purpose other than for which it was provided.

For backup purposes, copies of personal information, in-app messages and subscriber lists are stored on secure servers to which agents of HopInside have remote access for the purposes of providing website development, maintenance or hosting services.

Disclosure of personal information

We do not sell, trade, or otherwise transfer to outside parties Your personally identifiable information.

This does not include trusted third parties who assist us in operating Our website, conducting Our business, or servicing You, so long as those parties agree to keep this information confidential. We may also release Your information when We believe release is appropriate to comply with the law, enforce Our site policies, or protect Ours or others rights, property, or safety.

We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if We (or our assets) are acquired, or if We go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Security of Your personal information

Due to the nature of the internet We cannot guarantee the security of any information whilst it is being transmitted to us via the internet. However, We take Our security responsibilities very seriously and take all reasonable steps (both technical and organizational) to protect Your personal details once they have been received by HopInside. Staff who have access to personal information gathered from the websites are made aware of Data Protection responsibilities. Names of the HopInside staff members who have access to this information are available on request.

Access to Your personal information

You may inform us at of any changes in Your personal data and We will update or delete Your personal data accordingly.

Online Privacy Policy Only

This online privacy policy applies only to information collected through Our website and through Our mobile applications and not to information collected offline.

Privacy statements on third party websites

Where Our website provides links to third party websites, these links are provided for information purposes only and We are not responsible for the content, copyright or privacy policies of these websites.

Terms of Service

Please also visit Our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of Our website and Our app.

Changes to Our Privacy Policy

If We decide to change Our privacy policy, We will post those changes on this page. Your continued use of the HopInside Service indicates Your agreement to be bound by the terms of use in effect at the time of such use.


Should You have any concerns about Your privacy or any of the issues covered in this statement, please contact