Terms of Service

Please review this Agreement carefully and check for updates regularly. This Agreement limits Our liability and also limits Your remedies against us and certain third parties. You should read these Service Terms of Use in conjunction with the HopInside (T/A Hopin) Service Privacy Policy.

HopInside Service Terms of Use

This Agreement applies to the use of the HopInside carpooling service (“HopInside Service”) and the HopInside software used to provide the service. This Agreement is a legally binding agreement made between You (“You,” “Your”) and hopinside.com ( “HopInside Service”, “HopInside”, “HopIn”, “We,” “Us” or “Our”). Other words used in these Terms of Use are defined below.

You may use the HopInside Service through the domain www.hopinside.com, through a different domain or sub-domain (including via third party domains) or through mobile phone applications. This Agreement applies to Your use of the HopInside Service regardless of the method through which it is accessed.

We may amend these Terms of Use at any time and post the amended terms on the www.hopinside.com or such other website through which the HopInside Service are accessed. Your continued use of the HopInside Service indicates Your agreement to be bound by the terms of use in effect at the time of such use.

For certain Promotions, additional terms may be applicable, which will be notified to You as part of the sign-up process for such programs.

This Agreement is effective upon acceptance during registration for new Users and, for all existing Users, is effective on the day any amendment to this Agreement is posted on the Sites.


Third Party Terms of Use

The Hopin application uses the following third party APIs. By using the application You agree to the Terms of Use of each third party described in the links provided.

  • Google Maps API. It is used to display the map and geocode addresses
  • MapBox API. It is used to display the map
  • MailChimp. Used for sending out newsletters and other emails
  • Crashlytics / Fabric. It is used to send anonymously crash reports so We can improve Our software


“Additional Terms” means terms related to any program or promotion, which are in addition to these Terms of Service.

“HopInside Entities” means HopInside and its employees, directors, offers, agents, contractors, subsidiaries and affiliates.

“User” means any registered user of the HopInside Service.

“Driver” means a User who arranges to provide rides to passengers.

“Passenger” means a User who obtains rides from Drivers.

“Carpooler, Car-pooler, Car pooler, Rider” means a “Driver” or a “Passenger”.

“Trip, Ride, Booked Ride” means an arranged trip between a Driver and one or more Passengers.

“Promotion” means a HopInside or a third party’s program or promotional campaign.

“Shared Ride, Ridesharing” means any appointment-based or on-demand vehicle-sharing arrangement, in which Carpoolers share a vehicle simultaneously, and in the process, the passenger optionally pays a pre-defined amount and the driver optionally receives a pre-defined amount.

“Site(s)” means the www.hopinside.com website or such other site through which the HopInside Service may be accessed.

Service Summary

The HopInside Service arranges a Shared Ride by matching Users who seek transportation (“Passengers”) with independent third party Users driving their personal vehicle (“Drivers”). The Service also provides a communications platform and other services related to those Shared Rides.

Personal Responsibility

Use of the HopInside Service will introduce You to people registered with the HopInside Service for the purposes of Shared Ride or any other service offered by the HopInside Service. We cannot and do not assess the suitability of Users. We have no control over the truth or accuracy of the data Users may provide, the ability of Users to drive legally and safely, the condition of their vehicles, their criminal background etc. Moreover, the European as well as the Greek law, which governs this agreement, defines that there is not such an obligation in the article 14 of the Greek Presidential decree 13/2003. We do not verify that a User has met all the eligibility requirements for the HopInside Service or that any other part of a User’s profile information is true and accurate, or even that a User is who they claim to be. Background or other checks are not performed.

You are solely responsible for selecting the individuals and/or entities with whom You travel. If You do not feel comfortable sharing a ride for any reason, You should use another means of transportation.

You acknowledge and agree that under no circumstances will HopInside Entities or HopInside Partners have any responsibility, liability or obligation with respect to any of the trips that You may take as a result of using the HopInside Service.

Requirements to Access the Service


By registering for the HopInside Service, You certify that the following are all true:

For all Users:

  • You are at least 18 years of age; and
  • You have not have committed any felony or serious criminal offense (including but not limited to a sexual offense and/or a violence-related offense) ever or any misdemeanor within the past three (3) years.
  • You will be solely responsible for any and all liability which results from or is alleged as a result of any criminal activity that You perform while being in a Ride, including, but not limited to personal injuries, death and property damages.

For Drivers:

  • You have a current and valid driver’s license
  • You carry all insurance required by law in order to operate a motor vehicle in the state/county/country where Your vehicle is registered
  • You obey the driving regulations that are imposed of Your country
  • You carry liability insurance that covers bodily injury to all occupants of Your vehicle
  • You own, or have the legal right to operate, the vehicle used when You accept Carpoolers, and the vehicle is in good operating condition and meets the industry safety standards and all applicable statutory, motor vehicle requirements for a vehicle of its kind.
  • You follow prescribed manufacturer preventative and maintenance standards for the vehicle(s) You use.
  • In the event of a motor vehicle accident such Driver will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements, and for all necessary contacts with such Driver’s insurance carrier.
  • Such Driver will obey all local laws related to the matters set forth herein, and will be solely responsible for any violations of such local laws.
  • You have no record of convictions for serious driving offenses
  • You are medically fit to act as a Driver
  • You have volunteered to be a driver and have not been designated by a group or company as a driver and receive no compensation from a group or company for driving; You are an independent party participating, with others, in a voluntary, not for profit, ridesharing arrangement.
  • Such Driver will not make any misrepresentation regarding the Hopinside Service, the Services or such Driver’s status as a Driver, offer or provide transportation service for profit, as a public carrier or taxi service, charge for rides or otherwise seek non-voluntary compensation from Passengers, or engage in any other activity in a manner that is inconsistent with such Driver’s obligations under this Agreement.

If at any time You do not meet or continue to meet the eligibility requirements listed in this section, You must notify us immediately and You will have no right to use or continue to use the HopInside Service. HopInside reserves the right, in its sole discretion, to refuse or deny access to the HopInside Service to any individual for any reason or no reason.

Technical Requirements

A valid email address and email account is required for using the HopInside Service. It is Your responsibility to maintain validity of this email address and email account. Should Your email address change, please record Your updated email address in the HopInside Service.

Drivers must download the HopInside mobile phone application to use the HopInside Service and must carry their mobile/cell phone with them during Trips in order for the Trips to be registered with the HopInside Service. Drivers are advised to adhere to regulations and legislation relating to the use of mobile and cell phones while driving.

For using mobile phone applications to access the HopInside Service, a mobile device with services from a service provider supported by the HopInside Software and a plan which allows You access to HopInside mobile phone application is required. You are responsible for paying all fees that Your service provider may charge You for using the HopInside Service through Your mobile/cell phone. It is Your responsibility to maintain validity of this mobile/cell number or service provider. Should Your mobile/cell number change, please record Your updated mobile/cell phone information in the HopInside Service.

Trip Scheduling

When You accept a Trip:

  • Passengers agree to be at the departure location on time. By sending a boarding confirmation through the mobile application or by entering the driver’s vehicle for a shared ride, Passengers agree to pay the cost they agreed to offer for the Trip directly to the driver in cash, unless they agreed to a free ride.
  • Drivers agree to arrive on time at the passenger’s start location. By receiving a boarding confirmation or by letting the Passenger(s) enter their vehicle, Drivers receive the income they accepted for the Trip from the Passenger directly in cash, unless they agreed to a free ride, and agree to complete the Trip. See “Payments, Cancelations and Refunds” for payout details.

Payments, Cancelations and Refunds

  • There is no fee for Riders for using the HopInside Service
  • When You accept a Trip as a Passenger, You agree to pay a fee, which You chose through the Hopin application, to the Driver for providing the ride. You also have the option to select a free ride.
  • You agree that you will remit such fee solely and directly to the Driver in cash. You further agree that you shall neither give a Driver, nor accept when serving as a Driver, a fee in excess of the costs the Driver incurred for the particular trip in which you participated.
  • The HopInside Service is for personal, non-commercial use, and You may not use it to operate a business of providing transportation to Passengers.


All fees paid by Passengers to Drivers are non-refundable. This no-refund policy shall apply at all times regardless of Your decision to terminate Your usage, our decision to terminate Your usage, disruption caused to our software or services either planned, accidental or intentional, or any reason whatsoever.


We, or a third party, may provide certain promotional credits or coupons to Users from time to time. We may, at our sole discretion, make promotional offers with different features and different rates to any of our Users. Any promotional credit or coupons we make available to You are not redeemable for cash (but can be used towards trips) and will be forfeited upon termination of this Agreement, regardless of the reason for termination. Promotional credit received by the User is also automatically forfeited after 3 months of inactivity.

User Ratings; Feedback

Users may provide feedback and/or ratings for other Users they have shared a Trip with. Users leaving feedback should ensure that it is fair and accurate. You agree that We may post ratings left by other Users about You on Your profile. HopInside does not necessarily actively monitor feedback and ratings left by Users. HopInside retains the right to adjust or delete User feedback that it deems, in its sole discretion, to be inappropriate and disclaims all liability in respect of feedback left by Users.

User Disputes

We are not responsible in any way for any actual dealings, relations or transactions between You and other Users who use the HopInside Service. We will not participate to such dealing, relations, transactions and/or disputes between Users. We encourage You to report all disputes with other users to Your local law enforcement authorities.

Acceptable Use

We reserve the final right to judge acceptable use of the HopInside Service. We also reserve the final right to modify, delete or de-activate any User’s account or information as required to ensure acceptable use without any liability to any party whatsoever and without any notice. We may suspend or terminate Your account if We suspect that You have engaged in fraudulent activity in connection with the HopInside Service or any activity We believe is not compliant with Our Terms of Use and Privacy Policy.

You must not:

  • Damage, disable, overburden, or impair the HopInside Service (or any network connected to the HopInside Service);
  • Resell or redistribute the HopInside Service, HopInside Software, HopInside Content or any part of it;
  • Use any unauthorized means to modify, reroute, or gain access to the HopInside Service;
  • Harm or disrupt another User’s computer or illegally access software or bypass security on websites, or servers, including but not limited to spamming;
  • Mislead other Users by providing inaccurate information.
  • Use any automated process or service (such as a bot, a spider, or metasearching) to access or use the HopInside Service.

You agree You will not upload, post, transmit, transfer, distribute or facilitate distribution of any content (including text, images, video, data, information or software) or otherwise use the HopInside Service in any way to:

  • Harass, defame, intimidate or threaten another User, person or organization;
  • Interfere with another User’s rights to privacy;
  • Distribute chain letters, surveys or contests;
  • Post any material that is defamatory, obscene or indecent;
  • Post any trademarks, logos or copyrighted material without the authorization of the owner;
  • Post any materials that may damage the operation of a computer (such as a virus, worm or trojan horse); or
  • Advertise or sell any goods or services.

Account and Passwords

You must keep Your accounts and passwords confidential and not authorize any third party to access or use the HopInside Service on Your behalf. You may not transfer Your account to any other person or entity. You may acquire information pertaining to others using the Service. You may not disclose personally identifiable information of another user You acquire using the Service to any third party without the consent of such other User after adequate disclosure with the exception of reporting unlawful activity to authorized law enforcement personnel.

Intellectual Property

The HopInside Service and HopInside Software are the property of hopinside.com (T/A Hopin), and are protected by copyright law and other intellectual property rights. The structure, organization and code of the HopInside Service and HopInside Software are proprietary to HopInside. Except as expressly stated herein, this Agreement does not grant You any intellectual property rights or licenses to the HopInside Service or HopInside Software; all rights not expressly granted are reserved by HopInside. You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, underlying ideas, underlying user interface techniques or algorithms of the HopInside Service or HopInside Software by any means whatsoever, directly or indirectly, and You may not disclose any of these either publicly or to a third party.

If You provide or communicate any suggestions for improvements to the HopInside Site, the HopInside Service, the HopInside Software or the Hopin mobile application (collectively, “Feedback”), You hereby irrevocably assign to us all right, title and interest in and to the Feedback, without restriction or any obligation of compensation.

Service Availability; Exclusion of Warranties

We will use all reasonable efforts to provide the HopInside Service in a reliable and secure way – however, as with any other software application, events which may cause disruption to Our services are always possible due to issues with Our software, unforeseen events such as accidents or intentional interference. In no event will HopInside Entities or HopInside Partners be liable for any claims or damages, consequential loss, lost profits, special, indirect, incidental, or punitive damages arising out of such disruptions.

The HOPINSIDE Service is provided on an “AS IS” basis “WITH ALL FAULTS” and without any warranty, express, implied or statutory. To the full extent permitted by law, HopInside Entities and HopInside Partners, as well as any other party involved in creating, producing or delivering the HopInside Service disclaim all warranties and representations of any kind, express, implied or statutory, including, but not limited to, warranties of merchantability, accuracy, workmanlike effort, lack of negligence and non-infringement. HopInside does not warrant that the operation of the HopInside Service will be uninterrupted or error-free.

HopInside’s entire liability and Your exclusive remedy for errors or unavailability of the HopInside Service will be, at HopInside’s discretion, to attempt to correct or work around errors, to correct or modify the HopInside Service.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF SERVICE OF THIS AGREEMENT, PLEASE DO NOT USE OR ACCESS HOPINSIDE SERVICE(T/A HOPIN) OR REGISTER FOR THE SERVICES PROVIDED ON HOPINSIDE SERVICE (T/A HOPIN). We may amend this Agreement at any time by posting the amended terms on the HopInside Service. If We post amended terms on the HopInside Service, You may not use the HopInside Services without accepting them. Except as stated below, all amended terms shall automatically be effective immediately after they are posted on the HopInside Service and HopInside Website. This Agreement may not be otherwise amended except in writing signed by You and HOPINSIDE.COM (T/A HOPIN).

HOPINSIDE SERVICE (T/A HOPIN) does not provide transportation services, and HOPINSIDE SERVICE (T/A HOPIN) is not a transportation carrier. It is solely up to the Users operating as Drivers to decide whether or not to accept a Ride request from a User who has contacted him through the HopInside Service or request to offer a Ride from a User that is using the HopInside Service, and it is up to the Users operating as Passengers to decide whether or not to accept a Ride offer request from a Driver or request a Ride from a User that is using the HopInside Service. Any decision made by any User to accept or offer transportation through the HopInside Service is a decision made in the User’s sole discretion.

The HopInside Service offers the information and the mechanism to connect drivers and passengers and facilitates the payment between them, but does not, and does not intend, to provide transportation services or act in any manner as a transportation carrier, and has no responsibility or liability for any transportation services voluntarily provided to any Passenger by any Driver using the HopInside Service.

HOPIN will not participate in disputes between You and a driver or passenger. By using the HopInside Service, You acknowledge that You may be exposed to situations involving drivers or passengers that are potentially unsafe, offensive, harmful to minors, or otherwise objectionable, and that use of drivers or passengers arranged or scheduled using the services is solely at Your own risk and judgment. You are solely responsible and bear all risks for choosing the individuals with whom You travel. HOPIN shall not have any liability, responsibility, or obligation arising from or in any way related to Your transactions or relationship with drivers or passengers and/or any rides You take in connection with the HopInside Service.

Modifications To Services

HopInside reserves the right at any time and from time to time to modify, suspend or discontinue, temporarily or permanently, all or any part of the HopInside Services, in its sole discretion. You agree that HopInside Entities or HopInside Partners will not be liable to You for any modification, suspension or discontinuance of the HopInside Services.

Term and Termination

This Agreement begins on the date You complete Your registration for the HopInside Service either through the HopInside Registration or when Logging in with Facebook for the first time, where registration happens automatically and accept this Agreement. This Agreement continues in effect indefinitely until terminated by either party. You may terminate this Agreement at any time, for any reason, by notifying us at legal@hopinside.com. We may terminate this Agreement or suspend Your User account and/or access to the HopInside Service at any time, for any reason, without notice. Upon termination of this Agreement for any reason, all of Your rights to access the HopInside Service and Your User account will terminate. All provisions of this Agreement that should naturally be interpreted to survive termination will survive. Any promotional credits or coupons We may have made available to You will be forfeited upon termination, regardless of the reason.

Liability Limit

You agree to release HopInside Entities and HopInside Partners from all claims, demands and damages (actual, threatened; consequential, direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any service provided by the Service.

In no event shall HopInside Entities or HopInside Partners be liable for damages, including direct damages, consequential loss, lost profits, special, indirect, incidental, or punitive damages. HopInside application is solely a passive conduit and it is not liable for the information that are saved after application of the user of the Service according to the European law (directive 2000/31) and its incorporation by the Greek law (Presidential Decree 13/2003, article 13).


You agree to indemnify and hold HopInside Entities and HopInside Partners harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of Your use of the HopInside Service.


Notices: All notices shall be made in writing hopinside.com (T/A Hopin) at legal@hopinside.com.

Hopinside reserves the right to use all content created by users within the application for promotional purposes.

Law: This agreement shall be governed in all respects by the laws of Greece.
If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference only and in no way define this agreement. Our failure to act on a breach by you or any third party does not waive our right to act in accordance with this agreement. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND HOPINSIDE ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Copyright hopinside.com (T/A Hopin). Last revised: October 2016

Site Disclaimer

HopInside Website Agreement

HopIn is an online consumer service provided by Hopinside Service via the Hopin application and it is subject to Your compliance with the terms and conditions set forth below.

Please read the disclaimer carefully before using the site. By accessing or using the Website, You agree to the terms and conditions set below. If You do not wish to be bound by the terms and conditions below, You may not access or use the Website in any way. Hopinside Service may modify this agreement at any time without prior notice, and such modifications shall be effective immediately upon posting of the modified agreement on the Website. By accessing or using the Website You also agree to review the agreement often in order to be aware of any modifications. Your continued access or use of the Website concludes Your acceptance of the agreement posted at the time.


The entire contents of the Website are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are HopInside and its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, ANY OF THE MATERIAL ON THE SITE, INCLUDING, BUT NOT LIMITED TO, TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may download and/or print the material from any page of the Website solely for Your own non-commercial use, provided that You agree not to modify or delete any copyright or proprietary notices from the materials.

HopInside Trademarks

Products, content or services referenced herein or on the Website are the exclusive trademarks or service marks of Hopinside Service. Other product and company names mentioned in the Website may be the trademarks of their respective owners.

Use of the Website and the Service

You understand that, except for information, products or services clearly identified as being supplied by HOPINSIDE, HOPINSIDE does not operate, control or endorse any information, products or services on the Internet in any way. Except for HOPINSIDE – identified information, products or services, all information, products and services offered through the Website or on the Internet generally are offered by third parties that are not affiliated with HOPINSIDE. You also understand that HOPINSIDE cannot and does not guarantee or warrant that files available for downloading through the Website will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to protect Yourself from any harmful software and to satisfy Your requirements for the reconstruction of any lost data.

You assume total responsibility for Your use of the Website and the Internet. HOPINSIDE provides the Website and related information “AS IS” and does not make any warranties whatsoever (including but not limited to warranties of title or non-infridgement) with regard to the service. Any information or service provided through the service, the Internet and/or HOPINSIDE shall not be liable for any cost or damage, direct or indirect, from any transaction. It is solely Your responsibility the accuracy and usefulness of all information, products and services provided through the service or on the Internet. HOPINSIDE does not guarantee the the service will be uninterrupted or error-free or that defects in the service will be fixed or corrected.


Limitation of Liability

In no event will HOPINSIDE be liable for (I) any incidental, consequential and/or indirect damages (including, but not limited to, damages for loss on profits, business interruption, loss of information) originating from the use or inability to use the service, or any information, or any delay of such information or service. Even if HOPINSIDE or its authorized representatives have been advised of the possibility of such damages, or (II) any claim attributable to inaccuracies, omissions or errors in the service, content, material or information downloaded through the service.

Because some countries or states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to You. In such countries or states, HOPINSIDE liability is limited to the greatest extend permitted by law.

HopInside makes no claims or representations whatsoever about any other Website which You may access through this Website or which may link to this Website. When You access a non-HopInside Website, please understand that it is independent from HOPINSIDE, and that HOPINSIDE has no control over the content on that website. In addition, a link to the HOPINSIDE Website does not mean that HOPINSIDE endorses or accepts any responsibility for the content, or the use, of such website.


You agree to indemnify, defend and hold harmless HOPINSIDE, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by You or any other person accessing the Service.

Third Party Rights

The provisions of paragraphs ‘Use of the Website and the Service’ and ‘Indemnification’ are for the benefit of HOPINSIDE and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against You on its own behalf.


This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs ‘Copyright’, ‘Use of the Service’, ‘Indemnification’, ‘Third Party Rights’ and ‘Miscellaneous’ shall survive any termination of this Agreement.


This Agreement shall all be governed and construed in accordance with the laws of Greece applicable to agreements made and to be performed in Greece. Any cause of action or claim You may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Any dispute arising out of or in connection with this Agreement shall be referred to arbitration in Athens in accordance with the Greek law to give effect to the provisions of this Clause.

The purpose of this clause is to streamline and simplify the process.

HopInside’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. HopInside may assign its rights and duties under this Agreement to any party at any time without notice to you.

Any rights not expressly granted herein are reserved.

Contacting Us

If You have any questions regarding any legal aspect of this site disclaimer, please contact us at legal@hopinside.com.